The COVID pandemic has completely disrupted the Retail/Hospitality/Tourism industries, one of the most dynamic and accessible workforces in America. And even as hotels and restaurants slowly return to business, workers are beset with an entirely new set of protocols and hazards. We will have to rapidly train hundreds of thousands of RHT professionals for the "New Normal."
CASEWORX has teamed up with California Community Colleges, the largest higher education system in the country, to build a new series of animated, interactive scenarios focused on providing excellent customer service with proactive safety measures. By creating a Jetsons-like world in the future, learners can practice some of the most common issues they'll experience with customers, and drill measures they can take to keep themselves and their guests safe and happy.
This collaboration with CCC will start pilots in Fall 2020, and will be available through California Community Colleges and beyond.